Why People Buy From Us
The Way You Work
- Honesty and Integrity
- Because I spoke with Ron personally several times, and believed him to be a man of integrity, dedicated to helping people self publish in an affordable and professional manner.
- I felt RJ was honest in their dealings.
- The reasons that Ron gives on the website for having started the business appealed to me - he seemed genuine, not in it just to make a fast buck. Very streamlined service.
- After I started losing money with POD Publisher I realized that your site was telling the truth.
- The clarity of information regarding author rights - no shady information.
- Appeared to answer my questions and I felt like you were honest with your personal messages.
- Your offers seemed fair and your work turned out to be excellent.
- Jonathan and Dana were very kind to me in the very beginning and they were honest, spoke honestly and didn’t try to fake anything.
- I own the ISBN, something they (POD Publishers) don’t tell you, but you do!
How You Treat Customers
- You answered all my questions with ease and were very easy to work with even before I published with you.
- You guys are great. You make it very easy for a first timer to go through the steps to get a professional book published.
- Price plus customer service.
- Being able to talk with your rep. right away.
- Great support and free information.
- Price was excellent and customer service... phone conversations especially with Bob Powers, helped a lot in my selection. Bob was very friendly, genuinely interested in helping me, and professional, other staff members were very helpful.
- You had the capability to do high res scanning as my illustrator created original art, you were in NY so I could have input on the project and once I met Dana I felt comfortable having my project with you.
- After talking with Bob Powers, I found the customer support to be very helpful.
- You seemed user-friendly, Jacki and co. were very gratifying to work with.
- Friendly and helpful staff, competitive prices, prints in US.
- The people and helpfulness.
- Price and the wonderful people who helped me every step of the way. I can’t say enough about the great people that work at RJ Communications!
- The fact that everything was linked with everything else. Particularly the distribution link. Also an amazingly human person at the end of my first phone call: A personal phone call to a laid back guy at home with a dog barking.
- All the help and hand holding you offered at NO extra charge; very responsive and great marketing of your services.
- From day 1, the company was helpful.
- Time, price, people. Good people who knew what they were doing.
- An initial phone call to Jonathan Gullery confirmed my opinion of your services.
- Because of your helpfulness and e-mails.
- Because of the ease to publish with RJ Communications and the support that the staff were offering.
- Talked to Ron, liked him a lot and felt you were better fit.
- Love the quality of my books, the rapid delivery service and the cordiality and professionalism of the staff.
- I found the people friendly and reliable.
- After seeing your website and talking with Bob, it just looked so easy and much more economical.
- Referred by other or repeat customers
- Because of the quality of the work I saw, and Barry C’s satisfaction with his experience.
- I’ve done several books with RJ Communications prior to this one.
- Recommended by another company.
- Recommended by business associate.
- Good recommendation from other authors.
- Good referral from another author.
- Did so in the past.
- Beth B said you were good.
The Variety of Services
- I would not be a published author with my own publishing company if not for RJ Communications. They made it all “a piece of cake!”
- It had everything from printing to cover design all-in-one.
- I had a previous bad experience with a POD publisher
- Although I had published successfully three times before, turned down this time by 4 firms. I was turning 87 years of age and could not longer wait.
- The fact that everything was linked with everything else. Particularly the distribution link. Also an amazingly human person at the end of my first phone call: A personal phone call to a laid back guy at home with a dog barking.
- I liked the fact that I could get a nice book cover, get my book published, have the option to display my book in your bookstore and sign up with Thor.
- RJC fitted my needs perfectly.
- One-stop shop.
- Because it wasn’t a vanity, subsidy or POD. And because your prices and range of services were the best.
- Ease of process.
- RJ seemed to have numerous resources and good fees.
- The Thor program.
- Full service, including layout and cover.
- Because you have made everything for a new author/publisher extremely easy.
- I liked the fact that I maintained ownership of my book and did not need to use you for marketing purposes. Your price was the best I had found and when I received a sample product, I was pleased with the way it looked.
- We had also considered another publisher but they would not do as many photographs as we requested.
- You could give me a definite cost estimates, not the ‘packages’.
- Overall impression.
- Your advice to keep my own ISBN.
- The publishing basics handbook and web site.
The Price is Right
- Cheaper than the company that published my book in hardcover.
- It was more economical and easiest to get information.
- Low price, quick turn around, no distribution obligations.
- Competitive pricing.
- Price and quality and additional information offered based on a conversation with Jonathan Gullery.
- I’d been “lurking” for a year or so, and you matched the best quote I got. I wanted to work with you rather than directly with a printer for the “security” of it.
- Price and professionalism.
- Great price, great people.
- We did not self publish. We are publishers and used you because of price.
- Price and distribution options.
- Cost, your book “Publishing Basics” was a great help!
- Less expensive, cuts out the middle man.
- Needed lower per unit cost for direct, bulk sales.
- Best price, best service.
- Prices were excellent, excellent help via the phone.
- Excellent pricing.
- The price could not be beat and the advice that Ron and Dana gave to us was so useful and practical.
- Cost, control of cover and formatting.
- Lower total costs.
- Cost and control.
